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FAQ

What are the shipping options? 


1. Convenient store pick-up without payment: Cooperate with 7-11 and FamilyMart without payment service.

2. Cash on delivery in convenient store: Cooperating with 7-11 and FamilyMart cash on delivery services, domestic orders over NTD: 5,000 cannot use this service.

3. Home delivery: Hsinchu logistics is used for home delivery on Taiwan Island.


What is the delivery fee?

 Free shipping over NTD: 1,000on Taiwan Island, and NTD: 100 for under NTD: 1,000.

Free shipping over NTD: 1,500 outside of Taiwan Island, and a shipping NTD: 100 for under 1,500. (Outside of Taiwan Islands are only open to 7-11)

For other regions, please write:  service@beyondtime.shop


Can you deliver to outside of Taiwan Islands?

The scope of Taiwan Island home delivery: Penghu, Kinmen (Great Kinmen, Little Kinmen),Xiaoliuqiu, Matsu, and Green Island.   Only provide7-11 for pickup and payment, Free shipping for over NTD: 1,500 and NTD: 100 for less than 1,500.

 

How do I change my order, shipping address or cancel my order?

 Modify the order: After the order is sent out, the order cannot be modified. If you need to modify it, you can enter the member area ▶ shopping order, cancel the order and place a new order.


Cancel order: Before the order enters the packaging operation, you can cancel the order by yourself through Member Area ▶ Shopping Order and click "Cancel Order"

When the order shows that it has been shipped, the order cannot be canceled.

※ Once the order is cancelled, it cannot be restored.

※ If the order item is already being processed, please click Return.